Information

Privacy Notice

How we handle personal information when you visit the Palladium Medical Office website or contact us about our services.

Who is responsible

This website presents Palladium Medical Office, part of the ISEM Group. For enquiries addressed to Palladium Medical Office, the contact organisation is Independent Sector Emergency Medical Ltd (company number 15173905), registered in England and Wales. Registered office: 7 Granard Business Centre, Bunns Lane, London, NW7 2DQ, United Kingdom.

Information you provide

If you contact us by email or voicemail, we may receive your name, contact details, organisation, and the information you choose to include in your enquiry. Please do not send patient-identifiable medical information in an initial website enquiry.

Why we use it

We use enquiry information to receive, assess and respond to correspondence, discuss our services where appropriate, and maintain necessary business records. Our anticipated lawful basis for ordinary business enquiries is legitimate interests in responding to relevant correspondence and administering our business; other lawful bases may apply in specific circumstances and must be assessed where relevant.

Website operation

Our website is hosted by Netlify and uses externally hosted Google Fonts. Technical information such as IP addresses and request details may be processed by hosting and infrastructure providers to deliver and secure the site. See our Cookie Notice for information about website technologies.

Sharing and international processing

Information may be handled by staff and service providers who support our communications, hosting and business operations, subject to appropriate safeguards. Where personal information is transferred outside the UK, we will assess the applicable transfer requirements and safeguards.

How long we retain information

General business email enquiries are normally retained for up to 12 months after the last substantive correspondence. Voicemail recordings are normally deleted within 30 days of receipt. Where follow-up is needed, essential contact details and a brief record of the enquiry may be kept under the general enquiry retention period.

If an enquiry develops into an ongoing business or contractual relationship, relevant records may be retained under a separate business records schedule. Unsolicited patient medical information is assessed promptly for appropriate restricted handling or secure deletion rather than automatically retained under this schedule. Legal obligations or an identified dispute may require different retention in particular cases.

Your rights

Depending on the circumstances, you may have rights to access, correct, erase or restrict processing of your personal information, object to processing, or request data portability. You may also complain to the UK Information Commissioner's Office at ico.org.uk.

Contact us

For privacy enquiries, contact info@isemltd.co.uk.